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  1. Ansible Automation Platform RFEs
  2. AAPRFE-1891

RFE - Improve logging for the servicenow.itsm.now inventory plugin

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    • Icon: Feature Request Feature Request
    • Resolution: Unresolved
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      What is the nature and description of the request?

      It is currently hard to debug issues with the `servicenow.itsm.now` inventory plugin. If a customer is experiencing slowness in syncing a large inventory; inventory plugin is getting redirected to `logout_success.do`; or some other scenario.

      Below are some data points that would be interesting to have when syncing inventory with verbose output.

      • URL being requested
      • How long is the request to ServiceNow API taking
      • How long is the plugin taking to parse the response

      Why does the customer need this? (List the business requirements here)

      Improvement in logging would help both the various teams and customers debug issues with the plugin.

      How would you like to achieve this? (List the functional requirements here)

      See attached debug files

      List any affected known dependencies: Doc, UI etc..

      N/A

      Github Link if any

              stevefulme1 Stephen Fulmer
              rhn-support-mmitschk Max Mitschke
              Martin Jackson
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                Created:
                Updated: