Uploaded image for project: 'Automation Hub'
  1. Automation Hub
  2. AAH-692

Automation Hub approval dashboard fails with 502 errors when updating cert status

    • AAH Sprint 11, AAH Sprint 12, AAH Sprint 13, AAH Sprint 14

      The Automation Hub approval dashboard is failing with 502 errors when attempting to manage collections.

      Error:

      API Error: 502 Could not update the certification status for <collection name>

      This error has occurred:

      • When a logged-in session browser tab has been out of desktop focus for an extended period (greater than 15 minutes)
      • When a logged-in session browser tab has been out of desktop focus for a short period (less than five minutes)
      • Within a logged-in session directly after having managed a different collection-- meaning the error occured directly after the page worked as expected in the same interactive session.
      • Right after logging in & navigating to the approval dashboard from resetting the browser
      • Right after completely restarting the browser
      • Right after completely restarting the compluter.

      Current workaround steps:

      1.  Creat a new browser tab & log back in. (does not always work)
      2. Restart the browser completely (does not always work)
      3. Restart the computer (does not always work)

        1. 502_error_log.txt
          5 kB
          Brian McLaughlin
        2. API Error 502.png
          6 kB
          John Lieske
        3. Screenshot 2021-08-31 at 18.06.15.png
          176 kB
          Oleksandr Saprykin
        4. Screenshot 2021-08-31 at 18.06.15-1.png
          176 kB
          Oleksandr Saprykin
        5. Screenshot from 2022-02-02 13-24-46.png
          8 kB
          John Lieske

              awcrosby5 Andrew Crosby (Inactive)
              ans-jlieske John Lieske (Inactive)
              Clara Spealman Clara Spealman (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: