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  1. Automation Hub
  2. AAH-568

Raise ticket on a collection in console.redhat.com

    • Raise ticket on a collection in console.redhat.com
    • False
    • ANSTRAT-37 - Introduce a gateway service to AAP that serves a centralized Platform UI
    • Undefined

      note: only on collection detail pages

      Provide the user an experience whereby they can report a Red Hat issue directly off a selected/in focus collection they are viewing.

      The user should be able to click "Create Issue" and this takes them to Jire issues.redhat.com customers should be redirected to access.redhat.com to open up a support case, ideally it should fill out most of the ticket for the user such as;

      Summary : redhat.openshift collection <expand summary>

      Description : redhat.openshift is experiencing the following issue

      <enter issue description>

      <version of collection>

      <steps to repeat issue>

       

      Additional info (copying from a comment below):

      It sounds like this "Report a problem" link would be on the collection detail screen, for example: https://console.redhat.com/ansible/automation-hub/repo/published/dellemc/openmanage?version=5.3.0

      It was suggested to use the access.redhat.com query params, from a quick look it seems at least these params are supported: https://access.redhat.com/support/cases/#/case/new/open-case/describe-issue/recommendations?caseCreate=true&product=Ansible%20Automation%20Hub&version=Online&summary=dellemc-openmanage-5.3.0

      After clicking the above link and logging in, you need to choose the “reason for creating a case”, then it pre-populates dropdowns “Product” (Ansible Automation Hub) and “Version” (Online), and on the next screen it pre-populates the "Issue summary" (dellemc-openmanage-5.3.0). We could include the version number or not.

       

              mhradil-1 Martin Hradil
              jhardy@redhat.com John Hardy
              Martin Hradil, Milan Pospisil, Taufique Rahman, Tina Tien
              Henderson Hummel Henderson Hummel (Inactive)
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