Details

    • Type: Bug
    • Status: Resolved (View Workflow)
    • Priority: Major
    • Resolution: Deferred
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Notifications
    • Labels:
      None

      Description

      The first responder to a ticket becomes the SEG team owner. If a second technician responds to the ticket, then that technician becomes the owner for the product group. Suppose a third technician adds a private comment on the ticket. Both the SEG team owner and the product group owner should receive notifications.

      Steps to reproduce:

      1. Log into the CSP (http://cspserver2.app.dev.redhat.com:8080/jbossnetwork) as a customer and create a case.

      2. Open the case in I-T (http://cspserver2.app.dev.redhat.com/issue-tracker) as technician 1 and make a public comment.

      3. Verify that technician 1 becomes the SEG team owner of the ticket

      4. Make a public comment as technician 2.

      5. Verify that technician 2 becomes product group owner of the ticket.

      6. Mae a private comment as technician 3.

      7. Verify that technicians 1 and 2 receive a notification of the comment made by technician 3.

        Gliffy Diagrams

          Attachments

            Activity

              People

              • Assignee:
                Unassigned
                Reporter:
                jsanda John Sanda
              • Votes:
                0 Vote for this issue
                Watchers:
                0 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: